Welcome to Miniature Mansions’ website. If you choose to browse and use our website, you are agreeing to comply with the following terms and conditions of use as well as our privacy policy:

  • We have the right to change the content of our web pages without notice and the information contained is for general use only.
  • Whilst all efforts are made on this site to give accurate information you acknowledge that inaccuracies or errors may occur, we accept no liability for any of these possible inaccuracies or errors.
  • This website contains material which is solely owned by us at Miniature Mansions. This material includes but is not limited to the products, design, pictures, graphics and appearance. Reproduction is prohibited.
  • It is your responsibility to ensure that the use of any information and/or products meet your specific requirements and is done so at your own risk as we shall not be held liable. Please feel free to contact us with any queries.
  • Unauthorised and/or illegal use of this website may give rise to a claim for damages.


Miniature Mansions will ensure that your privacy is protected. If we do ask for information by which you can be identified please be assured that it will only be used in accordance with this privacy statement.

Miniature Mansions maintain the right to change this policy without notice. Please check this from time to time.


We have procedures in place to ensure the safety of any information we collect. Miniature Mansions will not distribute in any way your personal information to any external parties, unless required by law to do so.

Information we may collect from you:

  • Name
  • Address (including postcode)
  • Email address
  • Telephone number
  • Preferences within our range

Reasons why we collect this information:

  • To improve the service we provide you as our customer.
  • To improve the companies products and services
  • To inform you by email of new products that may be of interest to you
  • For internal book keeping.


Any links on our website are not controlled by us and therefore once you have left our site, we are not responsible or liable for the protection of your personal information or item content on these sites.


Our postage and packaging costs are currently based on purchase price:
  • UK mainland orders £0.01-£50.00 will have a delivery charge of £4.00
  • UK mainland orders £50.01 - £100.00 will have a delivery charge of £8.00
  • UK mainland orders £100.01+ are entitled to FREE DELIVERY!
For overseas orders please email us for a delivery charge quote.
For UK mainland orders please allow 10 days for delivery. For overseas orders it may be longer.


If you are not completely satisfied with your purchase, goods can be returned within 14 days from dispatch date subject to the following terms and conditions:

Customers must contact Miniature Mansions via email or telephone and obtain authorization before returning products, we are unable to accept unauthorised returns

  • Return postage is at the customers expense.
  • Returned goods must be in unused condition.
  • Postage and packaging charges are non refundable.

Items are returned at customers own risk. We advised customers to ensure items are packed correctly and carefully so as to avoid damage and retain proof of posting.

UK customers, under the UK Distance Selling Regulations, have the right to a full refund including any P&P charges if the items are returned in an unused re-sellable condition within 7 days. Please note return postage is at the customers expense.

These conditions do not apply to faulty items, which we will usually replace at our expense. However customers do still need to contact us at Miniature Mansions to obtain authorization before returning items.

All goods must be checked immediately upon receipt and Miniature Mansions should be notified of any shortages or damage within 24 hours.


Lost or delayed deliveries will be dealt with following the terms and conditions of the relevant courier. Please note that items sent with Royal Mail cannot be investigated until 21days after the items was sent. Please see www.royalmail.com for more details

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The complete guide to decorating a doll's house